Karthik
Mulugu
AI Engineer · Machine Learning · Data Scientist
Work Experience
- Boosted retrieval accuracy by 35% by building RAG pipelines with Azure/OpenAI LLMs using embedding-based and hybrid retrieval techniques, enabling more context-aware chatbot responses.
- Reduced HR support workload by 40% by designing and deploying chatbot workflows on Kore.ai Agentic Platform, integrating Workday APIs for real-time employee profile and leave management.
- Increased chatbot task success rate by 25% and reduced fallback responses by 30% by optimizing intent classification, dialog state management, and workflow orchestration.
- Eliminated critical edge-case failures by designing and executing scenario-based validation strategies within Salesforce for JBL, improving chatbot response consistency across high-priority workflows.
- Increased mortgage document-processing efficiency by 70% by building scalable Python automation pipelines to parse, chunk, and structure 1,000+ financial documents, reducing manual review time from hours to minutes.
- Improved OCR accuracy by 35% and retrieval precision by 40% by optimizing Tesseract/EasyOCR and architecting a RAG pipeline using LangChain, LlamaIndex, and FAISS for high-precision document search and QA.
- Boosted answer accuracy by 28% and reduced fallback responses by 35% by benchmarking and optimizing Gemini vs. Mistral models — earning recognition as Top Performer for technical impact.
Beyond work
Education
Specialised in ML, Deep Learning, Computer Vision, and Data Visualization — maintaining a 3.7 GPA while concurrently building production AI systems across NLP, RAG, and forecasting domains.
Built solid foundations in DSA, DBMS, OOP, and systems programming. Ranked in the top 1% of the IT department for academic performance across core engineering coursework.
Research
An open-source system for natural-language question answering over PDF documents. Combines hybrid retrieval (BM25, FAISS, TF-IDF) with LangGraph multi-intent orchestration — routing queries across summarisation, comparison, refinement, and QA modes — backed by Gemini generation. A key finding reveals that fixed-weight hybrid fusion can degrade below pure lexical retrieval when dense similarity is misleading, motivating query-aware fusion gating.
Projects
↑ 7 projects — click a tab to explore
Technical Skills
Certifications
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